What you get,
every month.
nomsp is a managed service, run by the Dead Simple Computing team in Reading. Here's what's included, how quickly we respond, and how a move gets done.
Included every month
- Support for your peopleBy phone, email and our service desk, Monday to Friday, 9am to 5.30pm. Out-of-hours help for serious incidents is included, within fair use.
- Updates and patchingSecurity updates on every desk and server, applied overnight and checked, so you stay inside the Cyber Essentials 14-day rule.
- MonitoringDesks, servers and backups watched by our engineers, with alerts when something needs attention.
- Backups you ownEncrypted, versioned backups to storage in your company's name, with an off-site copy. We test restores.
- Starters, leavers and changesNew desks built for the role, access granted and removed, and day-to-day changes to accounts and apps.
- Security set-upDesks and servers set up to meet the Cyber Essentials controls: firewall, secure configuration, access control, malware protection and updates.
- The runbook, kept currentWhat's running, where, how it's set up and how to restore it, updated as things change.
- A monthly reportWhat we did, what's coming up, and anything that needs a decision from you.
Response targets
How quickly we aim to pick up and fix things, in working hours. They're targets we measure ourselves against and report on each month. How long a fix takes depends on the fault: a failed hard drive can't be fixed to a clock.
| Priority | What it means | We aim to respond within | We aim to fix within |
|---|---|---|---|
| Service down | Site, server or connection outage | 15 minutes | 2 hours |
| Critical | Significant impact on getting work done | 30 minutes | 4 hours |
| Urgent | High impact, work badly affected | 1 hour | 8 hours |
| Important | A problem without much impact on work | 2 hours | 1 working day |
| Change | Account and access changes | 4 hours | 2 working days |
| Question | A request for information | Same working day | 3 working days |
Getting you there.
Every move starts with a plan you can read before anything changes, and nothing is switched off until its replacement works.
- First
Planning call
Thirty minutes on what you use, what you'd like to leave and what has to stay. We look up your company first, so we only ask what we can't find out.
- Next
The exit plan
A written plan covering every system you use and where it goes, what stays on Microsoft, the order and dates, risks such as Excel macros and Windows-only apps, and a fixed monthly price per person, side by side with what you pay now.
- Then
A pilot team
A few people move first and do real work on the new desks, usually on the PCs they already have. Their feedback shapes everyone else's set-up.
- Last
Moving in stages
Team by team, planned around your Microsoft renewal dates. Mail, files and sign-in move with the old systems kept running until the new ones are proven.
Timings depend on how many people you have and what has to stay. The exit plan sets real dates. Read the step-by-step guide to leaving Microsoft 365.
What we need from you
- A named person we can make decisions with.
- Admin access to what you run today: Microsoft 365, your domain and its DNS.
- A list of the software each team can't do without.
- Time from the pilot team to try things and tell us what's wrong.
Not in the monthly price
- Hardware and hosting. You buy them in your company's name; we can source and set them up.
- Licences for commercial software you keep, such as 3CX, an accounts package or Microsoft Teams.
- Project work beyond the move itself, which we quote separately before starting.
Pricing is a fixed monthly price per person, set out in your exit plan before anything moves. We don't publish one figure, because every business starts somewhere different.
Planning 2027?
Let's plan
2027.
Book a 30-minute planning call. We'll tell you what can move off Microsoft, what should stay and what it would cost.